FAQ

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What is the difference between AudioFetch Signature and AudioFetch Express?

Both systems work the same way with regard to sending audio over WiFi but the Signature is one unit that handles multiple audio inputs where as the Express unit is a single unit and also has built in WiFi if needed.

Can I connect it to my existing WiFi network?

Yes, AudioFetch is designed to connect to your existing network. Both the AudioFetch Signature and Express can be hardwired to your network. Since the Express has built-in WiFI, you can program to connect to your network wirelessly.

Does my WiFi network need to be connected to the internet to work with AudioFetch?

AudioFetch does not require your network to be connected to the internet. However, in order to have access to customize or run ads on the app, you will need an internet connection since we store these images on an external server.

Can I use both the AudioFetch Signature and Express together in one facility?

Yes, you can use both systems in one facility and in fact that usage is very common. For example, let’s say you have 4 TVs in a row on a wall but then you also have one TV in the lobby. You could use the AudioFetch Signature 4 channel system for the 4 TVs and AudioFetch Express for the TV in the lobby.

What type of audio connections does AudioFetch accept?

Both the AudioFetch Signature and Express has 3 types of audio inputs. Analog, digital optical and digital coax. Our analog input is 3.5mm but we have adapters that we can include at no additional charge.

Is it true that you include the audio cables at no additional charge?

We include the following audio cables with each order: power supply, 6′- 3.5 to 3.5mm cable, and one 25′ Ethernet able. If you need custom cable lengths or different cables (for example: digital optical, digital coax or RCA cable) just ask.

I need to add more channels to my 4 channel AudioFetch Signature unit, how do I do that?

You would simply purchase an additional 4 channel card. You can easily install the card in the AudioFetch unit yourself. The AudioFetch Signature allows up to 16 audio sources in 1 unit or 4 (4 channel cards).

I have 20 TVs in my restaurant and all my satellite boxes are in an AV closet. What system do you

recommend?

We would recommend that you purchase one 16 channel Signature unit and one 4 channel Signature unit. You would get the audio from the satellite boxes and then simply plug the two AudioFetch units into your network. Units can be combined to support up to 512 channels/audio inputs.

Is it easy to install?

Yes, both of our systems (AudioFetch Signature and Express) are easy to install. We also offer over the phone tech support at no charge. It’s our product and we are here to support you.

What is the difference between the 4 channel Fetch Lite and the AudioFetch 4 channel Signature?

The Fetch Lite can only accept up to 4 channels where as the 4 channel Signature can be expanded using additional 4 channel cards.

What is the warranty?

We offer a 4 year warranty on both the AudioFetch Signature and AudioFetch Express.

What is the difference between AudioFetch Signature

and AudioFetch Express?

Can I connect it to my existing WiFi network?

Does my WiFi network need to be connected to the

internet to work with AudioFetch?

Can I use both the AudioFetch Signature and Express

together in one facility?

What type of audio connections does AudioFetch

accept?

Is it true that you include the audio cables at no

additional charge?

I need to add more channels to my 4 channel

AudioFetch Signature unit, how do I do that?

I have 20 TVs in my restaurant and all my satellite

boxes are in an AV closet. What system do you

recommend?

Is it easy to install?

Yes, both of our systems (AudioFetch Signature and Express) are easy to install. We also offer over the phone tech support at no charge. It’s our product and we are here to support you.